Last Updated: 2021
Personally Identifiable Information
We Collect We collect your personally identifiable information when you use the Directory Service or register to become a pro. The personally identifiable information that you must provide when using the Directory Service may include: (a) your first and last name; (b) your e-mail address; (c) your primary telephone number; (d) your physical address; (e) the category applicable to your inquiry (e.g., plumbers); (f) the zip code where you require service; (g) a description of your need; and (h) at your option, your mobile telephone number. The personally identifiable information that you must provide when signing up to Become a Pro may include: (a) your company name; (b) your first and last name; (c) your primary telephone number; (d) your zip code; (e) your e-mail address; (f) your website URL; (g) the services you offer and/or (l) any other information requested on the applicable Site Form.
Consent to Call Recording
When you call us, when we call you, or when we forward calls between you and Thirty Party Service Providers, we may record or monitor those calls. IN those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. Use of Personally Identifiable Information
By using the Site, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the "Rule") and applicable state do-not-call regulations. IN addition, where you provide "prior express written consent" within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time ("TCPA"), you consent to receive telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided. Please note that you are not required to provide this consent IN order to receive access to the Water Damage Restoration Service Offerings, and your consent simply allows Water Damage Restoration Service to contact you via these means. Notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, Water Damage Restoration Service retains the right to contact you via telemarketing (where you supply your telephone number to us) IN accordance with the TCPA, Rule and applicable state do-not-call regulations as set forth IN this paragraph.
We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users’ personal information as needed to perform their functions for us but we do not permit them to use your personal information for other purposes.
We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience on the Site and/or to contact you when necessary IN connection with transactions entered into by you on the Site. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources.
Non-Personal Information Collection and Use IP Addresses/Browser Type
Behavioral Tracking/Do Not Track
As a general rule, other than as set forth below, neither Water Damage Restoration Service, nor any third parties, track the activity of Site Users IN connection with the Site. However, when an Advertiser is logged into its account, we track changes IN such Advertiser’s status and updates to its profile. We may use this activity data to target those Advertisers with more specific marketing messages. IN addition, when an Advertiser opens or clicks on links IN email marketing messages from us, we record that information and may use it to refine subsequent marketing messages. This tracking will usually occur even where the applicable Advertiser has selected the "do-not-track" option on its Internet browser. We use Google Analytics on the Site, as well as a conversion rate optimization platform called Visual Website Optimizer. These platforms do not record personal information of Site Users, but aggregate information and activity only
The Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by our Third Party Service Providers. Water Damage Restoration Service is not responsible for the privacy practices or the content of such websites. These third-party websites have separate privacy and data collection practices and Water Damage Restoration Service has no responsibility or liability relating to them.